Since the release of Prepar3D V4.2, people have been keen to upgrade to take advantage of some of the new features and fixes. Of course with any update with a sim comes the risk of a product loosing compatibility. Typically, decimal updates (.X) don’t cause issues with aircraft, but some users are reporting problems with their PMDG products. Today, Robert provided a brief update on the situation.
Some users are reporting that either the screen loads black or causes a crash to desktop (CTD). This issue isn’t consistent among all users.
As you might imagine, PMDG has access to the beta builds of Prepar3D from Lookheed Martin, which is available to their team to ensure their products work. During testing of V4.2, the developers reported no issues with PMDG products working. However, since the release of the RTM version of 4.2, it is believed that some things have broken since.
For those users who have contacted PMDG’s support system has been suggested to start the sim with a default aircraft and change it to their preferred PMDG aircraft afterwards. This appears to solve the issue and the aircraft then behaves normally thereafter.
As for what PMDG are doing about it, they’re first identifying where the problem lies. It is either an issue with Lockheed Martin’s Prepar3D 4.2 or with the aircraft itself. If it’s PMDG products, then it’s in their control and they’ll aim to fix it with a timely fix. If it’s to do with V4.2, then it’ll be down to LM to fix.
PMDG has assured us that they’ll keep us informed going forward and they’re hoping to have the issue fixed soon.