Although initially it appeared as though the arrival of the PMDG DC-6 on Xbox was smooth sailing, it appears that a product-breaking bug has meant that the aircraft has been removed from sale. Whilst this decision was no doubt not taken lightly, the bug identified meant that the PMDG DC-6 for Xbox was unusable.
Whilst the fix is pending a release, the PMDG DC-6 has temporarily been taken off of sale from the in-sim Marketplace on Xbox. The PC version is unaffected by this. According to Robert, the “fix will take some time to land on your console and until that happens the DC-6 will remain unusable.” Microsoft reiterated this point saying it “will likely take a few more months” to issue the fix for Xbox users.
To make amends, Microsoft has announced they would like to offer refunds to those who purchased the PMDG DC-6 for Xbox. The only way to request a refund is through the Zendesk ticket portal offered by Microsoft. You will be unable to contact PMDG via their support channels to get a refund as it is beyond their control.
Whilst this is hugely disappointing news for many, Robert did say that once the fix has been issued, the introductory pricing will be reactivated in the spirit of fairness for those who may have missed out. There’s no timeline promised so far for when the fix will be released and the DC-6 will be back on sale through the in-sim Marketplace for Xbox, other than it may take a few months.
Despite this setback, Robert added that “I am not at all concerned that DC-6 is being removed from Xbox beyond just a short period until the fix reaches distribution.“ He continued, “I am likewise not at all concerned that we won’t have the 737, 777 and 747 product lines on Xbox in concert with their Marketplaces releases.“
It’s important to note that this bug is not present with the PC version if you purchased either from the in-sim Marketplace or directly through PMDG’s website. This issue and the refunds are only for those who purchased the DC-6 for Xbox.
You can read the Microsoft announcement here, whereas PMDG’s statement is on their forums.
